The Streaker Speaker

Posts Tagged ‘conflict’

This Week’s Streak: From Conflict to Communication

A customer disagrees with you, vehemently, or team member is complacent or confrontational. You immediately feel your body tense in response to their response. The hackles on the back of your neck are raised, your muscles are tight, and your hands take on a claw-like state.
No one likes conflict and your response to [...]