The Streaker Speaker

Archive for the ‘Strategy’ Category

This Week’s Streak: If You Want to Know the Truth, Don’t Ask

Seriously, Undercover Boss is chock full of good lessons if you would tune in – the season finale airs on Sunday, April 11th. It gets the juices flowing with new and different ways to help bridge the gap between what Corporate thinks the company needs and what is truly going on on the front [...]

This Week’s Streak: Strategic Conversations

Strategic conversations are not just about the ones you have on the phone but also face-to-face meetings. What Strategic Conversations are not is something to be handled by email or snail mail. Email is one of the more misused forms of communication – let’s not even go there – although social media sites [...]

This Week’s Streak: Is it Time to Ponder Your Policies & Procedures?

First of all, do you have written policies and procedures in place and are they communicated to everyone who needs to know them? More importantly, are they relevant and practiced consistently by you and your team? Policies can be thought of as the “rules”, the “what”, the “strategy” whereas procedures are the tactical [...]

This Week’s Streak: Pick up the Phone

It is business etiquette to return calls within 24 business hours. Whether you want to or not. And especially if you are in a leadership position. Leaders are salespeople in the sense that they have to sell themselves and their company. Leaders are also in customer service. You are serving [...]

What is a Streaker?

A streaker is a term used for a runner who runs daily no matter what. In effect, they are on a streak – like a winning streak in sports, for example.
Readers and clients come to me for Direction, Focus, and an increase in Efficiency and Effectiveness. In two words, to Improve [...]

This Week’s Streak: Consistency is Key

Are you doing the right thing well all the time? I don’t know about you but I find this hard to do. It is like a continuous test and takes a lot of energy to keep on track. There are so many things to do and often we feel we are not [...]

This Week’s Streak: Serving Customers

We are all experts at customer service – you are, afterall, a customer many times over. Think about different situations from the point of view of how you handle them as a customer. What do you like when it comes to being a customer? Is it similar or different depending on what [...]